Who we are
Our head office is at Chatsworth Road, Hackney, London, E5 0LH.
For privacy enquiries, email info@northlondonalarmsandsecurity.co.uk or call 020 3553 2230.
Information we collect
When you enquire, we may collect your name, telephone number, email address, property address or postcode, and information about the systems or services you require.
Please do not include alarm codes, passwords or confidential access instructions in the enquiry form.
Our website and service providers may also process technical information, such as your IP address, browser type and pages visited, depending on the services used and your browser settings.
How we use your information
We use information you provide to respond to enquiries, discuss your requirements, prepare quotations, arrange surveys and carry out agreed work.
Where appropriate, we process this information to take steps at your request before entering a contract, fulfil a contract, meet legal obligations, or pursue legitimate interests such as responding to general enquiries and protecting our systems.
Where processing relies on consent, you can withdraw that consent without affecting the lawfulness of earlier processing.
Forms, hosting and analytics
Our enquiry form is provided by Jotform, and our website is hosted on Cloudflare Pages. These providers process information in connection with delivering their services.
We use Google Analytics and Clicky to measure website visits, page use and interactions, including clicks on telephone and email links. These services load automatically when you visit our website and may use cookies or similar technologies to collect technical and usage information.
We use these reports for internal website performance analysis and improvements, not for advertising or remarketing. We do not intentionally send enquiry messages, names, email addresses or telephone numbers to these analytics services.
Cookies and your choices
Our analytics services may store or access cookies and process information about your device and use of the website. You can manage cookies through your browser settings. Blocking cookies may affect some website functionality and does not necessarily prevent every form of analytics collection.
For information about the providers’ processing, see Google’s privacy policy and Clicky’s privacy policy. For questions about our use of information, contact us using the details above.
Sharing and international processing
We share information with service providers where necessary to operate the website, process enquiries and deliver agreed services. We may also disclose information where required by law.
Some providers may process information outside the UK. Where applicable, transfers must be covered by an appropriate adequacy arrangement or recognised safeguards. You can contact us for information about the arrangements relevant to your data.
How long we retain information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected. Relevant considerations include whether an enquiry leads to work, the duration of the customer relationship, applicable record-keeping obligations and the need to resolve complaints or disputes.
Your rights
Depending on the circumstances, you may request access to, correction or deletion of your personal information, or ask us to restrict processing. You may also have rights to object, receive portable copies of certain information and withdraw consent.
Contact us using the details above. You can also raise a concern with the Information Commissioner’s Office.