Our head office and your installation address
Our head office is on Chatsworth Road, Hackney, London, E5 0LH. When you enquire, give us the address where the work is required, including any unit number or separate entrance. The correspondence address and the point where someone provides access may not be the same.
Explain whether you are the homeowner, tenant, business occupier or person managing the building. This establishes who can approve the work and who needs to be involved if it affects shared spaces. Being based in Hackney does not remove the need to agree access and appointments for each project.
Door entry for a shared front entrance
If several occupants use one door, describe how visitors are currently admitted and who answers calls. Tell us whether the work concerns the shared entrance itself or a private door beyond it. Different parties may control these areas, so permission needs to be clear before equipment is chosen.
Our door entry and access control service discusses audio, video and user-access requirements. Ask who will administer the system and how changes of occupant will be handled. A suitable arrangement needs to reflect the people using the entrance, not just the available product features.
CCTV views at the boundary of your premises
Explain what you want each camera to show. For an entrance beside a shared route, the useful view may need to be more specific than a broad overview. Doors, visitors waiting and passing activity can affect the proposed position and what the recording captures.
Our CCTV installation service considers recording and authorised access alongside camera placement. Identify who needs to retrieve footage and whether remote viewing is required. Existing equipment details can help if you are seeking an upgrade rather than an entirely new installation.
External equipment and existing finishes
Tell us about any known restrictions on external alterations or work to shared walls. Hackney Council’s conservation areas map is a local starting point for designation checks. Clarify any necessary permissions for the actual work before it is arranged.
If preserving finishes is important, discuss cable routes and equipment positions early. Wireless alarm devices may be an option to assess, but they do not remove every power or connection requirement. The proposal should identify what work is included and where it will take place.
Alarms for homes and local businesses
For a home, explain daily routines, pets and whether parts of the property need to be set while someone remains inside. For a workplace, include opening and closing arrangements and any access outside trading hours. These details influence the alarm operation regardless of the premises size.
Our intruder alarm service covers installation requirements, while retail security considers shop-specific routines. Monitoring and phone notifications are separate arrangements that need to be discussed explicitly if either is required.
Start with the requirements and a postcode
For fire alarm installation, send the relevant specification and identify which areas are included. A dwelling and shared residential spaces should not be assumed to need the same arrangement. Clear information helps establish what can be quoted and what needs further assessment.
Use our contact page to send the postcode and scope. We determine whether we can quote by phone or need a free site survey. Installation is arranged after you accept a tailored quotation. See our East London overview for wider coverage.